Return Policies

Payment by Money Order/Certified Check

Please make your Money Order/Certified Check payable to "Our Happy Child Productions". Be sure to write your order number in the memo portion of your Money Order/Certified Check.

Your Money Order/Certified Check must be received by Our Happy Child Productions no later than five days after your purchase was made or your order will be canceled.

Send your Money Order/Certified Check to:

Our Happy Child Productions
The Wheels on The Bus
1595 Emeric Avenue
Simi Valley, CA 93065

If your order contains free ringtones, they will not be available to download until we receive your payment. To work around this, please click here to download the free ringtones.

If you have any questions or concerns, please contact us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

Downloadable Products

 If your order contains downloadable products, they will be available to download once your payment is confirmed by our system. A download link will be sent by email. If you paid by credit card, you may log onto our site again, "view your order," and click the MP3 name to download immediately.

Cancellation Policy

You may cancel an order any time before your order is shipped. Depending on when you placed your order this could be between 1-24 hours after placing your order. We will email you if you are successful in cancelling your order. If the order has already been shipped, you may return new, unopened items from a cancelled order within 2 weeks after they have been delivered to you. Items should be returned in their original packaging. For more information on cancelling orders and returning items, please read below.

Return Policy

Our Happy Child Productions would like our customers to be completely satisfied with the goods they have purchased from us. If you are not completely satisfied with your purchase, you may return it to us within 14 days from receipt of the goods for a prompt exchange or refund.

  • Shipping costs are incurred at your risk and are not refundable.
  • You are responsible for return shipping costs.
  • All returns must be accompanied by the original receipt which was given to you along with the original packaging.
  • There will be no refund on items returned that are not in saleable condition.
  • If you paid for your order by credit card, a credit will be issued and will appear on your billing statement.

How do I return an item?

Whatever the reason, you may return your purchase for exchange or refund to the following address. Please include a copy of the original receipt that was emailed to you.

Our Happy Child Productions
1595 Emeric Avenue
Simi Valley, CA 93065

 
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